If you get a defective part they are very little help. I ordered a part and paid to have it installed at the local Audi dealer. The part was defective. Called Shokan and got zero help or customer service. They will only exchange the part so now I get to pay the Audi dealer to take it out so I can ship it back to Shokan. And when I get the exchanged part, assuming it isn't defective too, I get to... Read more

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Well you would think someone who has been in business for 35+ years would treat someone better than this. But it is 2012 and I guess times have changed. Called for some parts and when describing what I needed I was interrupted several times....So i politely asked if I may speak and explain. The response I was given was this, "No you may not...goodbye". At that point I was hung up on. So I called... Read more

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